Shipping policy
SHIPPING POLICY
Effective Date: August 2026 Brand: TRENZY Spaces | GOVARO
1. Order Processing
All orders are processed within 3–5 business days of payment confirmation. Due to the bespoke and made-to-order nature of our furniture, lead times for manufacturing and delivery may range from 4 to 12 weeks, depending on the product, finish selected, and current production schedule. You will be notified of your estimated delivery date during or after your design consultation.
2. Domestic Delivery (South Africa)
We deliver across South Africa. Delivery options include:
- Standard Delivery: Scheduled delivery to your door, with prior arrangement for access and installation readiness.
- White Glove Delivery & Installation: Available in select areas. Our team will deliver, assemble, and position your furniture on-site. Installation fees may apply and will be quoted separately.
- Showroom Collection: Available by appointment from our showroom. Please contact us to arrange.
Delivery fees are calculated at checkout based on your location, order size, and weight. Free delivery thresholds may apply during promotional periods.
3. International Shipping
We ship internationally on a project basis for selected orders. International shipping costs, duties, customs fees, and import taxes are the sole responsibility of the customer and are not included in the product price. Lead times for international orders will be confirmed at the time of order.
Please note that TRENZY Spaces is not responsible for delays caused by customs clearance processes.
4. Delivery Timeframes
| Destination | Estimated Timeframe |
|---|---|
| Major SA metros (JHB, CPT, DBN) | 2–5 business days after production |
| Other SA regions | 5–10 business days after production |
| International | Quoted per order |
Timeframes are estimates and may vary due to logistics, public holidays, or unforeseen circumstances.
5. Tracking & Communication
Once your order is dispatched, you will receive a notification with tracking details or a scheduled delivery window. Our team will be in contact via WhatsApp or email to coordinate delivery logistics.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with photographic evidence. We will arrange for inspection, repair, or replacement at our discretion. Claims submitted after 48 hours may not be accepted.
7. Failed Deliveries
If a delivery attempt fails due to inaccessibility or no-show, a re-delivery fee may apply. Please ensure someone is available at the delivery address on the agreed date.
8. Contact
For shipping enquiries, please contact us via our website's Contact page or reach out via WhatsApp.
TRENZY Spaces reserves the right to update this policy at any time. Changes will be reflected on this page.